As detailed in a new paper in the journal AI & Society, designed to build out a new framework and start a discussion, an international team of researchers suggested that the use of AI chatbots, specifically in customer service settings, could be making humans act more robotic even as bots become more like us.
“As generative systems and socially responsive service agents enter everyday consumption, human-AI interaction increasingly resembles a quasi-social encounter rather than a utilitarian interface,” they wrote.
The researchers introduced a new concept called “robotoid humanness” to put a name to the “emergent drift in which consumers come to experience themselves as most fluent, correct, or socially viable when they become compatible with machine legibility, machine pacing, and machine logic.”
Alarming Study Suggests That Using AI Is Turning Humans More Robotic