Make better documents.

Whether it’s resumes or reports, budgets or broadsides, I’m pretty regularly sent working documents from a wide range of people, and over the years I’ve noticed some consistent patterns that lead those documents to be less effective than they should be. Even very smart, capable communicators routinely send important documents that distract from, or even undermine, their goals.

This isn’t too surprising; we almost never actually teach people how to use the ordinary tools of business communication in more effective ways. So, I’m gathering some advice that I regularly share with people, in hopes that this helps you get your messages across more effectively. All of this is advice that should apply regardless of whether you’re using tools like Google Docs (uh… Workspace?), Microsoft Office (or 365 or something?) or whatever else.