Starbucks is sunsetting its AI inventory program after it reportedly miscounted and mislabeled store items.
Another common mistake the AI program made was mixing up different types of milk or skipping them altogether. The program was only active for nine months, according to Reuters.
“With a quick scan using a handheld tablet, partners can instantly see what’s in stock — ensuring cold foam, oat milk, or caramel drizzle are always available,” a now-deleted blog post explaining the AI program read. “Customers can enjoy beverages their way, every time — and partners [Starbucks’ term for its employees] spend less time in the backroom and more time crafting and connecting.”
Starbucks retires AI inventory program after just nine months